Last updated: September 20th, 2026

We want you to know exactly what happens if you change your mind, receive a faulty product, or need to return an order.

This policy applies in addition to any mandatory consumer rights available to you under applicable law. Nothing in this policy limits those rights.

Right of withdrawal

If you are a consumer entitled to a statutory right of withdrawal, you may withdraw from an eligible distance contract within 14 days without giving any reason.

For goods, the withdrawal period generally begins on the day on which you, or a third party designated by you other than the carrier, acquires physical possession of the goods.

Conceptual Truth's standard products are not considered personalised goods merely because they are produced after an order is placed.

To exercise your right of withdrawal online, you may use the “Returns and cancellations” function available through your customer account under “Orders”. Sign in using the email address associated with your order.

You may also exercise your right of withdrawal by sending us a clear statement informing us of your decision to withdraw from the contract at hello@conceptualtruth.com, or by another method permitted under applicable law.

To meet the withdrawal deadline, it is sufficient to submit your withdrawal statement before the applicable withdrawal period expires.

After submitting a withdrawal through our online Right of Withdrawal function, you will receive electronic confirmation of its receipt on a durable medium.

Returning a product after withdrawal

Before returning a product, please contact us at hello@conceptualtruth.com or follow the applicable withdrawal procedure so that we can determine the reason for the return and provide you with the appropriate instructions.

This is important because the return process may differ depending on whether you are exercising your right of withdrawal because you have changed your mind or whether the product is damaged, defective, misprinted, incorrect or otherwise not in conformity with the contract.

For an ordinary withdrawal, the appropriate return address for your order may be the return address shown on the original shipment. We will confirm the applicable return instructions before you send the product back.

Unless we have agreed otherwise or mandatory law provides otherwise, you must send the goods back without undue delay and no later than 14 days after informing us of your decision to withdraw from the contract.

Return shipping costs

When you exercise your statutory right of withdrawal because you have changed your mind, you are responsible for the direct cost of returning the product, unless mandatory law provides otherwise or Conceptual Truth expressly agrees to cover that cost.

We do not provide a prepaid return shipping label for ordinary change-of-mind returns unless we expressly tell you otherwise.

Different rules may apply where a product is defective, damaged, incorrect or otherwise not in conformity with the contract.

EU rules expressly allow the direct return cost to be placed on the consumer for a standard withdrawal, provided the consumer was informed about this before purchase.

Condition of returned products

You may inspect and handle the product only to the extent reasonably necessary to establish its nature, characteristics and functioning, in a way comparable to how you would normally inspect a product in a physical store.

You may be responsible for any diminished value of the product resulting from handling beyond what is necessary for that purpose, to the extent permitted by applicable law.

Please return the product with any original tags and packaging where reasonably possible. The absence of original packaging does not by itself remove any statutory rights you may have.

Refunds following withdrawal

If you validly exercise your statutory right of withdrawal, we will reimburse all payments that we are required to reimburse under applicable law.

As our standard shipping is currently provided free of charge, there is normally no separately paid standard outbound shipping charge to reimburse.

The refund will be made using the same payment method used for the original transaction, unless you expressly agree otherwise and this does not result in additional fees for you.

We will process the reimbursement within the period required by applicable law. Where permitted by law, we may withhold reimbursement until we have received the returned goods or until you provide evidence that you have sent the goods back, whichever occurs first.

Under EU withdrawal rules, reimbursement is generally due within 14 days after the trader is informed of the withdrawal, although for sales of goods the trader may withhold it until the goods are returned or the consumer supplies evidence of having sent them back.

Once a refund has been issued by us, additional processing time may be required before the funds appear in your account. This processing time depends on your bank, card issuer or payment provider and is outside our control.

Damaged, defective or incorrect products

Please contact us at hello@conceptualtruth.com if your product arrives damaged, defective, misprinted, or if you receive an incorrect product.

Please include your order number, a description of the issue and, where reasonably necessary, photographs showing the problem.

We will review the issue and provide an appropriate remedy in accordance with applicable law.

Your rights relating to defective or non-conforming goods are separate from the 14-day right of withdrawal. Where EU consumer law applies, consumers have a minimum two-year legal guarantee for goods that are faulty or do not conform to what was agreed. Remedies for defective goods must be provided without cost to the consumer where required by law.

Exchanges

We do not currently offer direct exchanges.

If you would like a different size, colour or design and you are entitled to return the original product, please follow the applicable return procedure. You may then place a separate order for the product you would prefer.

This does not limit any statutory right to repair or replacement where a product is defective or otherwise not in conformity with the contract.

Sale and promotional items

Products purchased during a sale or promotion are subject to the same statutory consumer rights as other products.

A reduced price does not, by itself, remove a consumer's statutory right of withdrawal or rights relating to defective or non-conforming goods.

Contact

For questions about withdrawals, returns, refunds, damaged products or incorrect orders, contact:

Conceptual Truth
operated by
STUDIO 33, vl. Nina Horvat

Email: hello@conceptualtruth.com
Registered address: Horvaćanska cesta 43, 10110 Zagreb, Croatia

[HR] POLITIKA POVRATA I REFUNDACIJE

Posljednje ažuriranje: 20. 9. 2026.

Ovom Politikom objašnjavamo postupak u slučaju da se predomislite, primite neispravan ili oštećen proizvod ili trebate vratiti narudžbu.

Ova se Politika primjenjuje uz sva obvezna prava potrošača koja vam pripadaju prema primjenjivim propisima. Ništa u ovoj Politici ne ograničava ta prava.

Pravo na jednostrani raskid ugovora

Ako ste potrošač koji prema primjenjivim propisima ima zakonsko pravo na jednostrani raskid, možete jednostrano raskinuti ugovor sklopljen na daljinu u roku od 14 dana bez navođenja razloga.

Kod kupoprodaje robe rok u pravilu počinje teći od dana kada je vama ili trećoj osobi koju ste vi odredili, a koja nije prijevoznik, roba predana u posjed.

Standardni proizvodi Conceptual Trutha ne smatraju se personaliziranom robom samo zato što se proizvode nakon zaprimanja narudžbe.

Za ostvarivanje prava na jednostrani raskid ugovora putem interneta možete koristiti funkciju „Povrati i otkazivanja”, dostupnu u vašem korisničkom računu pod „Narudžbe” ("Orders"). Prijavite se koristeći adresu e-pošte povezanu s vašom narudžbom.

Pravo na jednostrani raskid možete ostvariti i slanjem nedvosmislene izjave kojom nas obavještavate o svojoj odluci o raskidu ugovora na hello@conceptualtruth.com ili na drugi način dopušten primjenjivim propisima.

Za poštivanje roka dovoljno je izjavu o jednostranom raskidu poslati prije isteka primjenjivog roka.

Nakon podnošenja zahtjeva putem naše online funkcije za jednostrani raskid primit ćete elektroničku potvrdu o njegovu zaprimanju na trajnom mediju.

Povrat proizvoda nakon jednostranog raskida

Prije povrata proizvoda kontaktirajte nas na hello@conceptualtruth.com ili slijedite odgovarajući postupak za jednostrani raskid kako bismo mogli utvrditi razlog povrata i dostaviti vam odgovarajuće upute.

To je važno jer se postupak može razlikovati ovisno o tome ostvarujete li pravo na jednostrani raskid zato što ste se predomislili ili je proizvod oštećen, neispravan, ima pogrešan otisak, primili ste pogrešan proizvod ili proizvod na drugi način nije u skladu s ugovorom.

Kod uobičajenog povrata nakon jednostranog raskida odgovarajuća adresa za povrat vaše narudžbe može biti adresa za povrat navedena na izvornoj pošiljci. Prije nego što proizvod pošaljete natrag, potvrdit ćemo vam odgovarajuće upute za povrat.

Osim ako nije drukčije dogovoreno ili obvezni propisi određuju drukčije, proizvod morate poslati natrag bez nepotrebnog odgađanja, a najkasnije 14 dana od dana kada ste nas obavijestili o odluci o jednostranom raskidu.

Trošak povratne dostave

Ako koristite zakonsko pravo na jednostrani raskid zato što ste se predomislili, izravne troškove povrata proizvoda snosite vi, osim ako obvezni propisi određuju drukčije ili Conceptual Truth izričito pristane snositi taj trošak.

Za obične povrate zbog promjene odluke ne osiguravamo unaprijed plaćenu povratnu naljepnicu, osim ako vas izričito ne obavijestimo drukčije.

Drugačija pravila mogu se primjenjivati ako je proizvod neispravan, oštećen, pogrešan ili na drugi način nije u skladu s ugovorom.

Stanje vraćenog proizvoda

Proizvod smijete pregledati i njime rukovati samo u mjeri koja je razumno potrebna za utvrđivanje njegove prirode, karakteristika i funkcionalnosti, usporedivo s načinom na koji biste proizvod uobičajeno pregledali u fizičkoj trgovini.

Možete biti odgovorni za umanjenje vrijednosti proizvoda nastalo rukovanjem koje prelazi ono što je potrebno u tu svrhu, u opsegu dopuštenom primjenjivim propisima.

Molimo da proizvod, kada je to razumno moguće, vratite s izvornim etiketama i ambalažom. Nepostojanje izvorne ambalaže samo po sebi ne ukida zakonska prava koja vam mogu pripadati.

Povrat novca nakon jednostranog raskida

Ako valjano ostvarite zakonsko pravo na jednostrani raskid, vratit ćemo sva plaćanja koja smo prema primjenjivim propisima dužni vratiti.

Budući da trenutačno nudimo besplatnu standardnu dostavu, u pravilu ne postoji zasebno plaćen trošak standardne dostave koji bi trebalo vratiti.

Povrat ćemo izvršiti istim sredstvom plaćanja koje je korišteno za izvornu transakciju, osim ako izričito pristanete na drugi način koji vam ne uzrokuje dodatne troškove.

Povrat ćemo obraditi u roku propisanom primjenjivim pravom. Kada je to dopušteno, možemo zadržati povrat novca dok ne primimo vraćeni proizvod ili dok ne dostavite dokaz da ste ga poslali natrag, ovisno o tome što nastupi ranije.

Nakon što s naše strane izvršimo povrat, vašoj banci, izdavatelju kartice ili pružatelju platne usluge može biti potrebno dodatno vrijeme da sredstva budu vidljiva na vašem računu.

Oštećeni, neispravni ili pogrešni proizvodi

Ako proizvod stigne oštećen, neispravan, s pogrešnim otiskom ili primite pogrešan proizvod, kontaktirajte nas na hello@conceptualtruth.com.

Navedite broj narudžbe i opis problema te, kada je to razumno potrebno, priložite fotografije na kojima je problem vidljiv.

Pregledat ćemo prijavu i osigurati odgovarajuće rješenje u skladu s primjenjivim propisima.

Prava koja imate u slučaju neispravnog ili nesukladnog proizvoda odvojena su od 14-dnevnog prava na jednostrani raskid. Kada se primjenjuju pravila Europske unije o zaštiti potrošača, potrošač ima najmanje dvogodišnje zakonsko jamstvo za robu koja je neispravna ili nije u skladu s ugovorom.

Zamjene

Trenutačno ne nudimo izravnu zamjenu proizvoda.

Ako želite drugu veličinu, boju ili dizajn i imate pravo vratiti izvorni proizvod, slijedite odgovarajući postupak povrata. Nakon toga možete zasebno naručiti željeni proizvod.

Ovo ne ograničava zakonsko pravo na popravak ili zamjenu kada je proizvod neispravan ili na drugi način nije u skladu s ugovorom.

Proizvodi kupljeni na sniženju ili promociji

Na proizvode kupljene na sniženju ili u sklopu promocije primjenjuju se ista zakonska prava potrošača kao i na druge proizvode.

Snižena cijena sama po sebi ne ukida zakonsko pravo na jednostrani raskid niti prava koja se odnose na neispravnu ili nesukladnu robu.

Kontakt

Za pitanja o jednostranom raskidu, povratima, refundacijama, oštećenim proizvodima ili pogrešnim narudžbama kontaktirajte nas:

Conceptual Truth
kojim upravlja
STUDIO 33, vl. Nina Horvat

E-mail: hello@conceptualtruth.com
Sjedište: Horvaćanska cesta 43, 10110 Zagreb, Hrvatska